Making Memories

• Can I order product directly from Making Memories?
• How can I order a catalog from Making Memories?
• I have a question about a Making Memories tool, where can I get help?
• Does Making Memories have an angel policy?
• Does Making Memories sell product direct to the public?
• How do I set up a retail account with Making Memories?
• How do I replace a defective product?
• What is the warranty on Making Memories' products?

Can I order product directly from Making Memories?

Yes! Through a web program named Shopatron you can order from a complete selection of Making Memories products! These orders will be fulfilled by our top Retail stores and shipped directly to you home! Simply go to www.makingmemories.com/shop

How can I order a catalog from Making Memories?

You can view an online catalog of all Making Memories product in the product section of our website. You can even purchase from our complete line at www.makingmemories.com/shop If you are a retail store owner or buyer, please call our customer service team at 1.800.286.5263 to order a new catalog.

I have a question about a Making Memories tool, where can I get help?

Please refer to the how-to section of our website to see video demos on all of our tools.

Does Making Memories have an angel policy?

Making Memories does not currently have an angel policy set up.

Does Making Memories sell product direct to the public?

Making Memories' products are available through your favorite local scrapbook store or online retailer.

How do I set up a retail account with Making Memories?

E-mail or fax a copy of your business license and a proof of store front to Making Memories. A proof of store front could be a picture of the front of your store with a sign, a copy of a lease agreement, or a URL with an active shopping cart. E-mail customerservice@makingmemories.com or fax 1.800.636.3103.

How do I replace a defective product?

Please fill out our product replacement form to submit your product information.

What is the warranty on Making Memories' products?

Making Memories Wholesale, Inc. ("Making Memories") warrants its product to the first retail purchaser for twelve (12) months from the date of original purchase. For warranty service, you must provide proof of the date of purchase with the original receipt. The warranty is voided if purchased secondhand from first retail purchaser.

Making Memories will cover all manufacturer defects. Making Memories does not warrant failure of the product to function properly as a result of accident, misuse, abuse, non-Making Memories modification, use in an unsuitable physical or operating environment, improper maintenance by you, improper storage, neglect, improper shipping, damage caused by disasters such as fire, flood, lightening, improper electrical current, interaction with non-Making Memories products, or service by someone other than Making Memories.

To request a product replacement for product covered under the (12) month warranty, please submit your request at http://www.makingmemories.com/replace_product. For additional questions please contact Making Memories at customerservice@makingmemories.com.